Your ID might be declined for several reasons. Some common ones include:
- Blurry or unclear photo: Images that are too dark, overexposed, or have glare may not be readable.
- Wrong document type: Expired IDs, photocopies, or unsupported documents can’t be verified.
- Details don’t match: The information on your ID (such as your name or date of birth) must exactly match what you provided during verification.
- Damaged or altered ID: Torn, faded, or modified documents are not accepted.
- Screenshots or digital copies: Photos of an ID shown on another device won’t be approved. Only original physical documents are valid.
- Fraud prevention: Any signs of tampering or suspicious activity will result in rejection.
- Connection problems: An unstable internet connection can disrupt the verification process.
How to resolve this:
- Take a clear photo of your ID in good lighting with no glare.
- Make sure the document is valid, original, and undamaged.
- Confirm that all information you submit matches your ID exactly.
If your ID continues to be rejected, please reach out to our support team at support@textandcall.app for assistance.