If your Profile Verification is unsuccessful, you’ll see a “Failed” status. This usually happens when there’s an issue with the documents or information you submitted. 


Here’s how to fix it: 

  • Check the Reason for Failure: Look at the error message provided. Common reasons include blurry or expired documents, details that don’t match, or technical upload issues. 
  • Correct the Problem: Make sure your documents are valid, clear, and easy to read. Also, ensure that the information you enter matches the details on your ID. 
  • Resubmit Your Verification: Follow the on-screen steps to upload your documents and selfie again. 

Still facing issues? Don’t worry — our support team is here to help! Contact us at support@textandcall.app and we’ll guide you through the process.