Having trouble sending texts or pictures through TextApp? Don't worry, this guide will help you troubleshoot the issue. Here are some common reasons why messages might not be going through:
Internet Connection: A weak or unstable internet connection can disrupt sending messages. Try connecting to a stronger Wi-Fi network or switching to mobile data .
Subscription or Credit:
Subscription Status: An inactive TextApp subscription restricts sending messages. Check your app's subscription section to ensure it's active.
Credit Balance: Sending messages to users requires credit. Verify your credit balance and top-up if needed.
Recipient Information:
Country Code: Incorrect recipient country codes can cause delivery failures. Double-check the code before sending.
Troubleshooting Steps:
Restart App/Connection: Try restarting the TextApp for switching between Wi-Fi and mobile data to refresh the connection.
Test with Different Contact: Send a test message to another contact to isolate the issue to a specific recipient.
Log Out/Log In: Log out of your TextApp account and log back in. This can sometimes resolve temporary glitches.
Reinstall App: If the problem persists, try uninstalling and reinstalling the TextApp. This can reset your connection with the app's servers.
Still Having Issues?
If none of these solutions work, reach out to TextApp support for further assistance. Please include the following details in your email to [email protected]:
Your TextApp number
The country code of the recipient you're having trouble messaging
By working together, we can get your TextApp functioning smoothly again!