We understand that sometimes things don't go as planned. If you're having trouble with your TextApp or are unhappy with your purchase, we're here to help!
Here's a clear and helpful guide on how to request a refund for your TextApp subscription:
Before requesting a refund:
1. Double-check cancellation: Ensure you've successfully canceled your subscription to prevent future charges. You can manage subscriptions on your device settings or app store.
2. Understand the process: Please note that TextApp Support cannot directly process refunds due to App Store limitations. All purchases and refunds for iOS users are handled by Apple.
Requesting a refund from Apple:
1. Visit Apple's self-service portal: Go to https://reportaproblem.apple.com/ and log in with your Apple ID.
2. Find your TextApp purchase: Locate your TextApp subscription in your Purchases list.
3. Report the problem: Click Report a Problem and choose Didn't mean to purchase this item from the Choose Problem dropdown.
4. Additional notes:
• If you recently changed your subscription length, Apple might first refund the remaining days from your old plan before charging for the new one.
• Apple typically processes refunds within 48 hours.
Need further assistance?
If you have any questions or encounter issues with the Apple refund process, please submit a request to our support team at: support@textandcall.app for help!